Customer service is very important for those who are in the hospitality industry. In fact, the life of their business relies on the level of satisfaction of their clients. In case you are one of those people, then you should make sure that you provide good customer service to your customers. Mobile point-of-sale systems can help you do that. Here are some of its advantages.
Improve the Quality of Customer Service
Point-of-sale systems that make use of iPads or other mobile devices can improve the quality of your customer service. It can shorten the service time, as well as improve the accuracy of your staff. Your waitresses do not need to bring a pen and paper with them to list down your customer’s order, they can use the IPAD instead. All they need to do is to use the touchscreen interface of the mobile devices and send the orders of the customers to the kitchen directly. This greatly reduces time required for processing orders. Of course, customers will be delighted to learn that they don’t have to wait long before they receive their orders.
Upselling Made Easy
Upselling is made easier with EPOS system that incorporates IPADs in the system. Your waiters and waitresses don’t need to use flowery words anymore when making menu suggestions to customers. They can simply access the digital presentations you have prepared for each menu you are advertising with the use of IPADs, and then show it to your customers.
Additional Payment Security
Payment security is another advantage provided by IPAD POS systems. Swipe devices can now be integrated into IPADs. In the traditional payment process, customers need to hand over their credit card to waiters or waitresses to process the payment, which make them anxious until their cards are returned to them. However, with the use of IPADs, waiters and waitresses can now process payments right in front of the customers, making them feel more secure.
Improve Productivity and Efficiency
Considering the advantages mentioned above, it is safe to say that mobile point-of-sale systems will greatly improve the efficiency and productivity of your business. There are many tools that you can incorporate in your mobile POS. For example, you can invest in an affordable wireless package. This will enable your staff to fill orders to the kitchen through wireless printing, as well as process payments through the IPAD’s terminal.
With a wireless point-of-sale system, your waiters and waitresses don’t need to go back and forth when handling orders and processing payments. This in turn greatly reduces the waiting time for customers. With a lot of time saved, your staff can focus on more productive tasks.
Mobile POS also utilizes cloud technology. With this feature, paperwork is no longer needed for providing a detailed report about the status of your business. All you need to do is to access the centralized database with the use of your computer or mobile device, and you will get the information you need. The information stored in the database is automatically updated each time a sale is made.